Quick Answers

Active Emergency

I’m in the midst of my emergency! What do I do?

1. Disable the source of the damage.
   If your home is flooding due to a ruptured pipe, for example, stop your water supply.
2. Call AFTERDISASTER.
3. Call your insurance company.
   Report the problem with as many specifics as possible. Let them know what actions you’ve taken to minimize damage (and thus their ultimate costs). For example: My ice maker line ruptured, and my kitchen, pantry and laundry room have ankle-deep water. I cut off my water and called AFTERDISASTER as soon as the rupture occurred; they’re on the way.

Do I need to leave my home or business?

If you you are in danger, leave immediately.

Cost and Payment

How much will this cost?

Numerous factors dictate the cost of emergency remediation, including:

• The severity of the damage
• The time passed since the destruction
• The required equipment
• The duration of the project
• The materials affected
• The size of the affected area

Can you provide an estimate in advance?

Due to the nature of an emergency, we’re unable to provide an accurate cost estimate for Emergency Services. Once the emergency is controlled, we provide an estimate for repairs and remediation.

Consider this: The Emergency Services stage of a flood remediation is similar to an emergency room. If you are actively bleeding, your medical team focuses on stopping it. You don’t wait until you’ve met the doctors, evaluated all available alternatives and obtained an exact cost for treatment. Instead, you authorize the medical staff to perform the necessary procedures to resolve the emergency with the best possible outcome.

Like a medical emergency, a home or business emergency is a race against time to control the situation and minimize further damage. When you authorize AFTERDISASTER to perform Emergency Services, you are simply authorizing the “emergency room” portion of the job. Once Emergency Services are complete, we submit a list of needed repairs and their estimated costs to you and your insurance company.

What does the deposit cover?

The deposit is intended to cover the deductible on your insurance policy. Rarely does it cover the full cost of our emergency service call.

Will my electric bill increase?

Likely, depending on the nature of your damage and the equipment required to remediate it. Naturally, electrical equipment requires electricity.

The increase should be insignificant, however, and many insurance providers will provide reimbursement. Inquire with your agent or adjuster.

Your utility provider may also consider reimbursement.

Insurance

When should I call my insurance company?

To ensure the most favorable outcome of your claim, call your insurance company as soon as you’ve cut the source of the damage and called AFTERDISASTER. Be specific about the problem and let them know you have taken action to minimize damage (and thus their costs).

Will your services be covered by insurance?

Coverage varies by insurer, and many policies do not cover damage from flood water, sewage or mold. Be sure to call your agent or adjuster to determine any limitations to your plan.

Our arrangement is structured where you contract AFTERDISASTER directly and engage your insurer independently.

What if my insurance does not cover the loss?

Be sure to call your insurance company as early as possible to determine coverage and any limitations to your policy. In the event you are not covered, you will be responsible for payment in accordance with your contract authorization agreement.

Will my insurance company pay AFTERDISASTER directly?

Your agreement and authorization authorizes your insurance company to pay AFTERDISASTER directly. Because procedures vary by insurance company, be sure to confirm whether yours allows direct payment to contractors.

Are you bonded and insured?

Yes, we are licensed, bonded and insured. The AFTERDISASTER team wears distinctive red shirts and khaki pants for professionalism and easy identification. As an added security measure, all employees also display a photo identification badge.

Learn more about our credentials and accreditations.

Can you “work,” i.e., hide, my deductible within the claim”?

No. This would be and illegal act of insurance fraud.

The Remediation Process

Will I work with the same people each day?

We make every effort to ensure a single technician is present throughout the job. On occasion, the nature of our business prevents start-to-finish scheduling, but you can rest assured that you are always in exceedingly capable hands with any AFTERDISASTER team member. Your project is monitored, and teams are briefed, on a daily basis.

How often do you check on the project?

Daily. Our Emergency Service team visits the project each day to collect readings and make any necessary adjustments to ensure effectiveness and accelerate the process. To do so, we’ll need access to your home throughout the project.

Can I turn off the equipment?

Please do not turn off the equipment. To do its job, the equipment needs to operate around the clock, and disabling it will inhibit our work and prolong the remediation. You are renting the equipment on a daily basis, so extending the process will also bloat your costs.

In the unlikely event that you have concern for your safety, simply unplug the equipment and call AFTERDISASTER promptly. Please record the time of your call and the person with whom you speak.

Should you smell smoke or otherwise sense danger, dial 911 immediately.

Materials and Equipment

Are the materials you use safe?

To protect your occupants, our team, and the natural environment, we take care to use the safest products available. All of our cleaning and deodorizing solutions are 100% biodegradable.

Due to their need to eliminate germs, fungi and mildew, our antimicrobials are not completely biodegradable.

MSDS sheets are available for every product we use.

Is the equipment safe?

You should always take caution around electrical equipment, particularly with kids and pets. In fact, we generally recommend keeping children and animals out of the project space entirely.